Privacy Policy

Last updated: March 21, 2026

1. Introduction

PlumbingWizards ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using PlumbingWizards, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Profile photo (optional)
  • User type (consultant or client)
  • Professional information (specialty, rates, availability)

2.2 Payment Information

To process payments, we collect:

  • Payment method details (processed securely through Stripe)
  • Billing information
  • Transaction history and payment records

Note: We do not store your full payment card details. All payment processing is handled by Stripe, a PCI-compliant payment processor.

2.3 Usage Data

We automatically collect information about how you use the Service:

  • Voice and video call duration and timestamps
  • Messages and timestamps
  • Appointment bookings and schedules
  • App features accessed and usage patterns
  • Device information (device type, operating system, app version)

2.4 Communication Data

When you use our Service, we collect:

  • Live call content—voice and video (transmitted through Agora, not stored by us)
  • Messages (stored to maintain conversation history)
  • Appointment requests and confirmations

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process payments and manage financial transactions
  • Facilitate voice and video calls and messaging
  • Schedule and manage appointments
  • Send you notifications about your account and appointments
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service

4. Third-Party Services

We use the following third-party services that may collect and process your information:

4.1 Firebase (Google)

We use Firebase for:

  • User authentication and account management
  • Cloud database (Firestore) to store user data and messages
  • Cloud Storage for profile photos
  • Push notifications (Firebase Cloud Messaging)

Firebase's privacy policy: https://firebase.google.com/support/privacy

4.2 Stripe

We use Stripe for:

  • Payment processing and transaction management
  • Storing payment method information (encrypted and PCI-compliant)
  • Processing payouts to consultants

Stripe's privacy policy: https://stripe.com/privacy

4.3 Agora

We use Agora for:

  • Real-time voice and video communication
  • Live call infrastructure and quality management

Agora's privacy policy: https://www.agora.io/en/privacy-policy/

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit (HTTPS/TLS) for all data transmission
  • Encryption at rest for sensitive data stored in our databases
  • Secure authentication and authorization mechanisms
  • Regular security assessments and updates
  • Access controls limiting data access to authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications (if applicable)

To exercise these rights, please contact us at support@plumbingwizards.video.

8. Privacy & Security Practices

Plumbing Wizards is a private consultation platform for DIY homeowners and plumbing professionals. We design the Service so that messages, calls, and appointment notes stay between you and the people you choose to connect with — not a public marketplace.

8.1 Consultation content

Content you share in messages, voice and video calls, and appointment notes is used only to provide the Service. We do not sell your consultation content or use it for advertising. Content is shared with service providers (for example cloud infrastructure, payment processing, and live-call infrastructure) only as needed to operate Plumbing Wizards, under contractual obligations that protect your data.

8.2 Safeguards

Plumbing Wizards implements the following safeguards for account and consultation data:

  • Encryption at Rest: Sensitive data is encrypted using AES-256-GCM before storage.
  • Encryption in Transit: Data transmissions use TLS 1.2 or higher. Live calls use media encryption.
  • Access Controls: Role-based permissions limit who can access account and consultation data.
  • Audit Logging: Significant account and access events are logged for security review.
  • Session controls: Sessions may time out after inactivity to reduce unauthorized access risk.
  • Monitoring: Systems watch for suspicious access patterns and potential data incidents.

8.3 Your privacy choices

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Ask questions about how we use your information

To exercise these rights, contact us at support@plumbingwizards.video.

8.4 Security incidents

If we become aware of a security incident that affects your personal information, we will notify affected users and take appropriate steps as required by applicable law.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: